For product purchased from ACGAM.com:

Bought but not yet shipped (cancellations):

We cannot guarantee your order cancellation request will reach the shipping warehouse in time to stop your shipment, so please notify us as early as possible of your cancellation request. Once the order is successfully cancelled, the full price of the order will released to your account within 14 days after we receive your refund request form, with no handling fee.

Pre-orders and cancellations of pre-orders:

For all pre-orders, your debit or credit card will be paid immediately. There will be no delay in payment, regardless of when the product is expected to ship. After your payment, you can refer to the previous section for the refund process.

Product was delivered:

1. Orders from ACGAM.com can be returned within 14 days of receipt only if the product has a manufacturing defect or was damaged during shipping. In such cases, you can contact the ACGAMcustomer service team at support@acgam.com to request a return and refund. ACGAM will cover the return shipping costs. Within 14 days after receiving the return package, the refund will be credited back to your account from which the order was initially placed. After this, the refund time will depend on the payment method. Please see below for details:
   1. PayPal refunds may take 1-3 business days to process and appear in your account.
   2. Credit card refunds will take 7-14 business days to appear in your account. This delay depends entirely on your credit card company and any intermediaries.
2. We do not accept returns unless the product has a verified quality issue. Please carefully review the details of the product before making your purchase.We accept returns only in the following cases:
   1. The product has a manufacturing defect or quality issue.
   2. The product was damaged during shipping.
   3. The product received does not match the order.

Used articles:

We do not offer a return of used items, except in the extreme cases of breakage/ malfunction.

Lost parcel:

ACGAM is responsible for your order delivery. A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Even with the most reliable eCommerce order tracking, a lot can happen to a package while it’s in transit. If the tracking info is not updated for more than 3 days or even longer. Please kindly be patient and wait for the delivery. ACGAM will always check and push for you. If you don't receive your order within 3 weeks after receiving your shipping confirmation email, then the parcel is considered lost during the transition. ACGAM will bear the loss and offer you a full refund. You can reject the parcel if the parcel is finally showing up. ACGAM ensures that the customer experience is always a priority.

For product purchased not from ACGAM.com:

Please refer to the return & refund policy of the platform or buying store. For more details, you can contact the seller to confirm specific terms and conditions.

Return Notes:

1. When applying for return, please provide valid proof of purchase, such as order number, receipt, invoice, etc.
2. The returned product should be intact and packed in the original packaging in the same condition complete with all the attached accessories, manuals and complimentary items. And all the labels and logos of the returned items show no signs of tampering or alteration.
3. Unauthorized return or cash on delivery without the seller’s consent will be rejected.
4. After your return request is approved, please send the product back to the address provided in the email, not to the shipping address on the delivery note.
5. The return policy works only for purchases direct from the ACGAM.com website.

CONTACT US

support@acgam.com